Account Manager

Overview

FMAV is seeking a passionate, driven Account Manager to grow and manage a portfolio of new and existing clients to ensure retention of current business and support the growth and the success of the organization

As the chosen candidate, you are self-starter who relishes the chance to provide FMAV’s solutions to clients and collaborate well with colleagues and partners to help achieve successful events. Client relationship management, solutions selling to qualified leads, developing and presenting proposals, and ensuring the successful delivery of FMAV’s services will all be part of your winning formula.

The Account Manager performs a lead role in client interactions prior to sale (80%) with support from the Project Manager or Lead Technician. Following the sale, the Account Manager performs a support role in client interactions (20%).

 

Key Responsibilities

 

Business Development

  • Know the market well in order to find, qualify and convert prospects into confirmed business
  • Develop creative solutions to drive business growth
  • Actively build and maintain a pipeline of ongoing opportunities & leads
  • Mine existing customers for other opportunities and revenue
  • Explore partnership opportunities with a variety of event industry suppliers and groups
  • Partner with clients to have an absolute understanding of their event goals
  • Build rapport/relationship with clients to understand their event pain points
  • Determine whether any emergent solutions can be leveraged to drive incremental value and impact for client event
  • Develop and propose solutions that achieve client goals
  • Qualify leads from various sources including website, marketing campaigns and other team members
  • Engage team members across sales, marketing, project management and leadership to incorporate and draw from their expertise

Client Management

  • Establish solid relationships and trust with existing clientele
  • Operate as a key point of contact for any matters specific to your customers (in conjunction with Project Manager)
  • Build & foster outstanding customer loyalty by finding opportunities to wow the client
  • Enhance customer ties by defining opportunities and introducing additional products and services
  • Understand and document customer business strategies, priorities, and goals
  • Resolve customer issues and ensure their high levels of satisfaction through prompt responsiveness and focus on detail

Project Management

  • Engage with production/operations for technical assistance, design and tailored customer solutions
  • Provide routine quality control oversight of the project as required, ensuring client expectations for budget management, creative services solutions and technical logistics coordination are being met and kept on schedule

General

  • Remain current and educated on all new and emerging event technology products and solutions
  • Develop and actively track a sales pipeline in CRM, listing sales activities and approximate timing for proposal submittals
  • Establish and maintain close relationships with other FMAV sales team members as well as with external partners

Core Competencies

  • Professionalism
  • Initiative
  • Quality Focus
  • Communication
  • Customer Orientation
  • Understanding the Business
  • Risk and Safety Management
  • Continual Learning
  • Planning
  • Problem Solving
  • Driving Accountability and Results

Qualifications and Education Requirements

  • AV Technician and Project Management experience is highly preferred
  • Experience within the events industry and audio-visual or like technical fields is preferred
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Understanding of social media, digital marketing strategies, search optimization, and e-marketing
  • Valid driver’s license and insurance
  • Technical College or University Degree preferred

Interested?

Get in touch by sending a cover letter and a resume with subject line ‘Account Manager’ to careers@fmav.ca
We thank all applicants for their interest; however only those selected for an interview will be contacted.