Account Director – Vancouver


FMAVs Account Director role demands skill, commitment, passion and drive to manage and maximize a portfolio of existing clients and source new ones locally and nationally, to grow market share.

This AD position thrives on creating opportunities to sell FMAVs solutions and partner with clients to achieve their event goals while retaining their high-value clients through this close partnership and flawless execution.

These senior sales roles use strategic account planning and client management to ensure relationships are secure and maximized.

Other key aspects of this role include consultative selling, development, and presentation of proposals and ensuring the successfully delivery of the event.

Key Responsibilities

Strategic Account Planning:

  • Create innovative account plans and winning sales strategies
  • Research and analyze market trends

Business Development

  • Research the market to learn of new large client leads
  • Actively build and maintain a pipeline of ongoing leads and opportunities
  • Qualify leads from various sources including website, marketing campaigns and other team members
  • Mine existing customers to increase and to maximize growth opportunities (introduce additional products & services; expand our reach; ask for referrals)
  • Engage team members across marketing, business development, sales, and leadership to draw on their expertise
  • Explore partnership opportunities with a variety of event industry suppliers and groups
  • Engage team members across sales, marketing, project management and leadership to incorporate and draw from their expertise

Client Management & Sales

  • Achieve and/or surpass annual sales/revenue targets
  • Learn/know account history and establish strong relationships with existing clients
  • Operate as a key point of contact for any matters specific to your customers
  • Understand and document customer organizational structure, decision-making process, business strategies, priorities, and emerging event technology needs
  • Ensure customer satisfaction and loyalty through responsiveness, solving customer issues, meeting ongoing needs and expectations, continuously demonstrating value and finding opportunities to wow the client
  • Maintain regular communication, face to face meetings
  • Partner with clients to develop and propose solutions that help achieve event goals
  • Act as conduit between the client and the FMAV team to provide strong representation for colleagues and advocate for client vision
  • Engage with production/operations for technical partnership, design, and tailored customer solutions
  • Provide routine quality control oversight of event projects as required, ensuring client expectations are being met from concept to completion e.g. budget management, creative services solutions, technical logistics coordination, product schedule, show team, and execution plan


  • Learn and use Sandler Sales System
  • Learn all FMAV sales and operational systems ( and Action)
  • Remain current and educated on all new and emerging event technology products and solutions
  • Develop and actively track a sales pipeline in CRM, listing sales activities and approximate timing for proposal submittals
  • Establish and maintain close relationships with other FMAV sales team members as well as with external partners
  • Explore partnership opportunities with a variety of event industry suppliers and groups to provide client solutions
  • Participate in regular sales or staff meetings


Core Competencies

  • Professionalism
  • Innovative Thinking & Creativity
  • Strategic Thinking
  • Networking & Partnership
  • Quality Focus
  • Communication
  • Customer Orientation
  • Understanding the Business
  • Continual Learning
  • Planning
  • Problem Solving
  • Driving Accountability and Results



  • Exceptional sales acumen and success at a major accounts level
  • Technical College or University Degree preferred
  • AV Technician I and Project Management experience is preferred
  • Experience within the events industry and audio-visual or like technical fields is preferred
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Understanding of social media, digital marketing strategies, search optimization, and e-marketing
  • Valid driver’s license and insurance


Get in touch by sending a cover letter and a resume with subject line ‘Account Director – Vancouver’ to
We thank all applicants for their interest; however only those selected for an interview will be contacted.