AV Technician – Montreal

Overview

Our Technicians focus on audio, video and lighting engineering and their role encompasses the set-up of equipment, facilitation of technical equipment for the event, and the strike of the equipment.  There are also shop and equipment maintenance responsibilities.

This role is focused on developing a deep and broad base of skills for technical mastery and an outstanding customer experience

Key Responsibilities

Event Pre-Production

  • Planning with client to recommend appropriate AV and staging solutions on-site
  • Liaise with internal team resources to develop solutions and technical configurations
  • Loading Content onto media servers, computers
  • Project/production management of all events
  • Preparing, labeling and scanning equipment as required
  • Load/unload gear and equipment

Event Execution

  • Provide an outstanding customer experience when in liaison with client and/or venue staff
  • Install, configure, troubleshoot, repair, and replace AV systems and equipment for both live events and conference rooms, for all sizes of events
  • Operate and maintain all formats of AV equipment and provide expertise and guidance to the client
  • Developing leadership skills to provide on-site guidance for crew as required
  • Ensure all venue safety requirements and supplier protocols are adhered to
  • Flexibility to accommodate and deliver last-minute changes to meeting requirements
  • Operate lift equipment and delivery trucks in accordance with company safety standards/policies
  • Provide feedback to management with respect to client satisfaction
  • Aid in development and documentation of standards and operating procedures

Equipment

  • Use research and field experience to provide input on technical equipment inventory acquisition plans
  • Develop expertise in maintaining, repairing and protecting all equipment

General

  • Shows up in a professional way, in appearance, communication, and execution
  • Provide excellent customer service and strive to exceed the expectations and needs of internal and external stakeholders, by maintaining positive relationships with clients through clear and consistent communication
  • Develop and maintain good internal/external client relationships with vendors while ensuring confidentiality
  • Remain current with industry technologies, products, and trends
  • Support special projects as required
  • Direct, support and communicate with crew, and account managers to ensure consistent and clear needs and expectations
  • Complete administrative requirements such as completion of ‘show sheets’ and entering hours for payroll
  • Provide routine quality control oversight of the event

Core Competencies

  • Professional image and approach
  • Technical aptitude
  • Strong problem-solving skills
  • Positive attitude
  • Commitment to exceptional customer service / exceeding client expectations
  • Able to work independently and exercise autonomy in decision-making
  • Effective team player willing to assist other business areas as appropriate
  • Strong organizational skills
  • Professional communication skills and excellent organizational skills with the ability to manage multiple demands/projects simultaneously
  • Creative and flexible, with the ability to interact with clients and coworkers, often under deadline pressures
  • Be proactive and identify any potential issues during the pre-planning phase of the event with business areas and communicate issues (i.e. equipment failure or last-minute revision)
  • Discretion in protecting clients’ confidential information/event content

 

Requirements

  • Audiovisual / technical production training and/or expertise
  • Proficient with computer systems used in multimedia production, including web-casting
  • Possess the following functional abilities: lift 50 pounds, walk, stand, and sit for lengthy periods of time
  • Ability to be flexible in working hours and be available to work outside of regular business hours
  • Ability to travel periodically as work dictates

Interested?

Get in touch by sending a cover letter and a resume with subject line ‘Account Director – Vancouver’ to careers@fmav.ca
We thank all applicants for their interest; however only those selected for an interview will be contacted.